Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dnautocare3@gmail.com. Please note that returns will need to be sent to the following address: [apt 5 ball alley court, nenagh, co tipperary, ireland]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dnautocare3@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dnautocare3@gmail.com.
Returns & Refunds Policy
At DN AutoCare, we want you to be completely satisfied with your purchase. Please read our returns policy carefully before placing your order.
Custom Number Plates
As all number plates are custom-made to your specifications, we cannot accept returns, exchanges, or cancellations once production has begun.
This is because custom-made products are exempt from the standard 14-day cooling-off period under consumer law.
If your order arrives damaged, defective, or we have made an error with your order, please contact us within 48 hours of delivery with photographs and your order number. We will arrange a replacement or refund where appropriate.
Accessories
This includes products such as:
- Snap Plates™ Magnetic License Plate Mounts
- Adhesive Mounting Tape
- Microfibre Towels
- Cleaning Accessories
Unused accessories may be returned within 30 days of delivery for a full refund.
Returned items must be:
- Unused and in their original condition
- Returned in the original packaging where possible
- Accompanied by proof of purchase
Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.
Faulty or Damaged Items
If your order arrives damaged or develops a manufacturing fault, please contact us as soon as possible.
Include:
- Your order number
- A description of the issue
- Clear photographs
If the item is confirmed to be faulty, we will offer either:
- A replacement
- A repair (where appropriate)
- A full refund
Incorrect Orders
If you receive the wrong item, please contact us within 48 hours of receiving your order and we will resolve the issue as quickly as possible.
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your payment provider.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Custom-made number plates
- Personalised or bespoke products
- Used accessories
- Items damaged through misuse or incorrect installation
Contact Us
For all return or refund enquiries, please contact:
DN AutoCare
📧 Email: dnautocare3@gmail.com
Please include your order number in all correspondence.